Terms and Conditions

This page tells you the terms and conditions on which we will supply to you the subscription services listed on our website asset2track.com.au (our site).
These Terms and Conditions also govern your use of our service. As used in these Terms and Conditions, “Asset2Track subscription service”, “the service” or “the subscription service” means the maintenance plan provided by Baezu Software.
Please read these terms and conditions carefully before registering for our subscription services. You should understand that by subscribing to one of our subscription plans, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.

Subscription

1. Your Asset2Track subscription will continue until cancelled by you or by us. To use the subscription service the invoice must be paid within 30 days of receipt. Invoices must be paid unless you cancel your subscription before your next billing date. (see “Cancellation” below).
2. We have a number of different subscription levels. Some subscription levels may have different conditions and access limitations, which will be made clear at the point of registration. You can find specific details regarding your subscription by viewing the plans page on our website.
3. Monthly subscriptions are paid 1 month in advance. If you cancel your subscription your site will remain active until your next billing date, if your subscription is cancelled by us due to fraudulent or improper use we reserve the right to cancel your site access immediately.

Billing and Cancellation

1. Billing Cycle. We offer a monthly and a yearly billing cycle dependent upon which subscription level you choose. The length of your billing cycle will depend on the type of subscription that you chose when you signed up for the service.
2. Payment. You will be invoiced in accordance with the billing cycle of your specific subscription. If a payment is not successfully settled within the invoice payment period, and you do not cancel your account, we may suspend your access to the service until we have successfully made a valid Payment Method. You remain responsible for any uncollected amounts.
3. Cooling off period. The cooling off or cancellation period is 14 days from the date that the subscription service contract started (this is either the date that payment for the service was made or the date stated on the invoice, where applicable). Within this time you may cancel without reason and we will refund you the full amount within 14 days of receiving your notice of cancellation.
4. Cancellation. You can cancel your subscription at any time, and you will continue to have access to the subscription service until the end of your current billing period. Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods. If you pay for your subscription by invoice, to cancel you should email contactus@asset2track.com.au and use the subject line ‘Cancel My Subscription’. You must include all details relevant to your subscription including the registered email address and username. Your subscription will be cancelled from the date that your email was sent or the date that the call was made. Alternatively, you can cancel by calling us directly.
5. Changes to the Price and Subscription Plans. We may in the future change our subscription plans and the price of our service; however, any price changes or changes to your subscription plans will be made clear to you in writing and will apply no earlier than 30 days following notice to you.

Passwords and Account Access

1. The company whose name appears on the subscription invoice and whose Payment Method is charged (the “Account Owner”) is responsible for any activity that occurs through the account.
2. Upon registration, we will setup a supervisor account that will be issued with one username and password. These login credentials allow for the full control of your maintenance site. Creation of site details, users and job information will be the responsibility of the supervisor. We monitor logins through our website analytics and any suspected fraudulent activity may result in your account being terminated or placed on hold while we investigate further.
3. The Account Owner is responsible for updating and maintaining the accuracy of the information used within your maintenance site.
4. The Account Owner is responsible for the strength of Individuals credentials added to your site. Any breach of your site, corruption of your data due to weak credential or sharing of personal information remains the sole responsibility of the Account Owner.

Events Outside of Our Control

1. Strikes, lock-outs or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
4. Impossibility of the use of public or private telecommunications networks.
5. The acts, decrees, legislation, regulations or restrictions of any government.

Severability

Entire Agreement

1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
2. We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
3. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
4. Nothing in this clause limits or excludes any liability for fraud.

Our Right to Vary These Terms and Conditions

1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
2. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

Complaints

1. Any complaint can be sent to the address below.
2. Alternatively you may contact contactus@asset2track.com.au  We will endeavour to deal with your complaint as soon as is possible.
3. In the event that a resolution for your complaint can not be found immediately, we will advise you of a likely timescale and keep you informed of any investigation.

Law and Jurisdiction

Office Hours

Monday – Friday 9.00am – 5.00pm

Postal Address & Contact Details

Asset2Track Limited
PO Box 357
340 High Street
Melton
Victoria 3337